FAQ
Frequently Asked Questions
Do I need an appointment to consign?
Yes. Consignment is primarily by appointment.
We also occasionally offer Instagram consign callouts through our channel @young_n_thrifty under Consign With Us. These are limited-time opportunities for specific items we are currently seeking and may close once capacity is reached.
All consigning follows the same guidelines and Consignor Agreement, regardless of how items are accepted.
What are the two ways to consign?
There are two ways to consign with Young’n Thrifty:
- Book a consignment appointment through our website and bring in a curated selection of items.
- Participate in an Instagram consign callout when we post specific requests for high-demand items.
Instagram callouts are optional and time-sensitive. Appointments remain the primary method of consigning.
How many items can I bring?
Each appointment is limited to one medium bag or bin, with a maximum of 30 items. Please choose your items carefully, as anything beyond this limit will not be reviewed.
How often can I consign?
Appointments are limited to once per month per consignor to allow space for others. Instagram consign callouts may be available in addition to this, depending on store needs.
How long before my items are for sale?
Accepted items typically reach the sales floor within 1 to 3 weeks, depending on volume and seasonal demand.
How long do items stay for sale?
Items remain active for sale for up to 80 days. In some cases, items may continue to sell prior to removal. If sold, consignors receive their share in accordance with the Consignor Agreement.
How are items priced?
All pricing is determined by Young’n Thrifty based on condition, style, season, and current demand. Prices may be adjusted over time as part of regular inventory management.
Do items get discounted?
Yes. To help items sell, we use a time-based discount system. Items may be discounted in-store or online as they age.
Consignors remain eligible for earnings while items are active, even if discounted.
How do I get paid?
Consignors earn 40% of the selling price.
You may choose to receive your earnings as:
- A cheque, or
- Store credit with an additional 15% bonus
How do I request a payout?
Payout requests must be emailed to youngthriftyshop@gmail.com with your consignor number in the subject line.
We do not process payout requests in person or by phone.
When are payouts processed?
Payout requests must be submitted by the 10th of the month to receive your cheque by the 20th of that same month.
Requests received after the 10th will be processed the following month.
Is there a minimum payout amount?
Yes. A minimum balance of $15 is required to request a payout. A $1.50 processing fee applies to each payout request.
What happens if my items don’t sell?
When signing the Consignor Agreement, consignors choose whether unsold items are returned or donated.
- Items with a resale value under $15 are donated, regardless of the option selected
- Items with a resale value of $15 or more may be eligible for return if a return option was selected
To minimize unnecessary handling and storage, eligible return items may continue to be offered for sale at a discounted price or remain on the sales floor for a limited time before pickup is arranged.
If a return is requested, items must be picked up within 7 days of notification. Items not collected within this timeframe may be donated or cleared.
What Happens to Donated Items?
Items designated for donation, as well as items that fall below our return threshold, may continue to be offered for sale at Young’n Thrifty’s discretion. This allows us to maximize their chance of finding a new home and supports the sustainability of our consignment model.
Once these items are fully cleared from our inventory, any remaining unsold pieces are donated to our local community partners:
- The Harvest Project, which supports individuals and families on the North Shore experiencing financial crisis by providing food, clothing, and essential support services. To learn more about The Harvest Project, click here.
- Good Stuff Connection, the non-profit thrift shop of North Shore Crisis Services Society (NSCSS), where 100% of donated goods support housing, outreach, and community programs for people facing crisis, poverty, or housing instability on the North Shore. To learn more about Good Stuff Connection, click here.
By donating through Young’n Thrifty, your items continue to make a positive impact locally — helping families in need while keeping quality goods out of landfills.
How will I be contacted about my account?
All communication regarding consignor accounts is handled via email. Please ensure your email address is current and check your spam or promotions folders regularly. While we will reach out by email if necessary, consignors are responsible for monitoring their account, payouts, and pickup notifications through their consignor portal. We do not send individual reminders for cheque pickup or routine account activity.
What if the website and the Consignor Agreement say different things?
All consignment is governed by the Consignor Agreement. In the event of any discrepancy, the agreement will prevail.